| |
At Winstel, we are
committed to service delivery excellence and our customers, who span a
variety of industries and vary in size, attest to this. We are passionate about service and as a result we have tailored our
offering - customers can choose from the following options: |
|
| |
 |
Due to our extensive experience and highly-skilled staff, Winstel is well
positioned to offer a complete outsourcing solution. This option is an
all-inclusive agreement, whereby Winstel fulfils the role of the IT manager
and support personnel within the company, at a fixed monthly cost.
It includes: |
- IT
risk assessment
- Weekly
site visits and preventative PC maintenance
- Proactive
and reactive support call-outs
- Remote support
- Hardware
and software asset management
- Software
license certification
- Continual
virus protection
- Ongoing
cost-saving solutions and strategies
- Implementation
of disaster planning and recovery procedures
- Implementation
of network security policies and procedures
|
|
| |
 |
In collaboration
with the customer, a set amount of time-block units is agreed upon. This
enables the customer to obtain experienced IT skills whilst tailoring
the support to suit their budget. These units are available from a minimum
of 6 hours and increase in 2-hour block units. The pricing structure is
discounted from the ad hoc rates.
It includes: |
- IT
risk assessment
- Set
weekly visits for proactive support and preventative PC maintenance
- Reactive
support call-outs
- Remote support
- Ongoing
cost-saving solutions and strategies
|
|
| |
 |
This is a reactive support service, whereby
consultants respond to requests from customers to resolve a particular
IT issue. An hourly rate is charged and it excludes travel costs. |
|
| |
 |
This is an on demand service whereby our consultants will assist you remotely with any IT related query for a monthly fee. Should our consultants not be able to resolve the problem remotely an on-site visit will be scheduled which is charged for at an hourly rate and excludes travel costs. |
It is important to note that with the Remote IT Support option Winstel Technologies is not responsible for the protection of the data on your computers or any loss of that data resulting from any work undertaken. It is your responsibility to ensure you have a backup of your data BEFORE we perform any work on your computers.
Please read our Terms & Conditions for more detail. |
For
more information on how Winstel can enhance and support your IT
systems, please browse our solutions section or contact us on 011 262-5000 or email us at info@winstel.co.za |
|
