At Winstel Technologies, we are committed to service delivery excellence and our customers, who span a variety of industries and vary in size, attest to this. We are passionate about service and as a result we have tailored our offering - customers can choose from the following options:
This is a reactive support service, whereby consultants respond to requests from customers to resolve a particular IT issue. An hourly rate is charged and it excludes travel costs.
In collaboration with the customer, a set amount of time-block units is agreed upon. This enables the customer to obtain experienced IT skills whilst tailoring the support to suit their budget. These units are available from a minimum of 6 hours and increase in 2-hour block units. The pricing structure is discounted from the ad hoc rates.
It includes:
- IT risk assessment
- Set weekly visits for proactive support and preventative PC maintenance
- Reactive support call-outs
- Remote support
- Ongoing cost-saving solutions and strategies
Due to our extensive experience and highly-skilled staff, Winstel is well positioned to offer a complete outsourcing solution. This option is an all-inclusive agreement, whereby Winstel fulfils the role of the IT manager and support personnel within the company, at a fixed monthly cost.
It includes:
- IT risk assessment
- Weekly site visits and preventative PC maintenance
- Proactive and reactive support call-outs
- Remote support
- Hardware and software asset management
- Software license certification
- Continual virus protection
- Ongoing cost-saving solutions and strategies
- Implementation of disaster planning and recovery procedures
- Implementation of network security policies and procedures
This is an on demand service whereby our consultants will assist you remotely with any IT related query for a monthly fee. Should our consultants not be able to resolve the problem remotely an on-site visit will be scheduled which is charged for at an hourly rate and excludes travel costs.
For more information on how Winstel can reduce costs and increase productivity with our IT services contact us on 011 465 4433 or email us at
info@winstel.co.za.
