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At Winstel, we are
committed to service delivery excellence and our customers, who span a
variety of industries and vary in size, attest to this. We are passionate about service and as a result we have tailored our
offering - customers can choose from the following options: |
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Due to our extensive experience and highly-skilled staff, Winstel is well
positioned to offer a complete outsourcing solution. This option is an
all-inclusive agreement, whereby Winstel fulfils the role of the IT manager
and support personnel within the company, at a fixed monthly cost.
It includes: |
- IT
risk assessment
- Weekly
site visits and preventative PC maintenance
- Proactive
and reactive support call-outs
- Remote support
- Hardware
and software asset management
- Software
license certification
- Continual
virus protection
- Ongoing
cost-saving solutions and strategies
- Implementation
of disaster planning and recovery procedures
- Implementation
of network security policies and procedures
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In collaboration
with the customer, a set amount of time-block units is agreed upon. This
enables the customer to obtain experienced IT skills whilst tailoring
the support to suit their budget. These units are available from a minimum
of 6 hours and increase in 2-hour block units. The pricing structure is
discounted from the ad hoc rates.
It includes: |
- IT
risk assessment
- Set
weekly visits for proactive support and preventative PC maintenance
- Reactive
support call-outs
- Remote support
- Ongoing
cost-saving solutions and strategies
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This is a reactive support service, whereby
consultants respond to requests from customers to resolve a particular
IT issue. An hourly rate is charged and it excludes travel costs.
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| For
more information on how Winstel can enhance and support your IT
systems, please contact us on 011 262-5000 or email us at info@winstel.co.za |
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